Global Telecom

Call Center Solution

Our System tightly integrates call center and unified communications capability to put everything you need on a single, integrated system. With it, utilize the best-in-class automatic routing, effective agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system.
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CRM Integration Solution

Both CRM and business phone system are vital tools to keep track of business interactions with customers. And merging the two achieves the best performance of both. Using VoIP-CRM integration allows you to auto-exchange data between two platforms and build relationships one conversation at a time.

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PBX System

PBX System is a converged system to wrap a suite of services around, including voice, video, applications, collaboration, and more.

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Call center analytics
By being able to measure and track your analytics, you can improve team performance and make data-driven changes to your workflows.
Call whispering & live coaching
With live coaching functionality, a third-party can secretly join your conversation and discreetly offer support.

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Call Center Features

Interactive voice response (IVR)
With IVR, you can navigate through various options by pressing (or clicking) buttons on their phone.

Skill-based routing
With this feature, the caller is offered several options until they’re connected with the most helpful agent.

Call recording
This feature can not only be useful for training purposes but can also help you increase your team’s productivity and customer satisfaction.

Last 5 Cases
Immediately see the latest 5 cases of the client whenever he calls you.
Exhaustive Lead Management
Maximize interactions with staff and clients with all tools and data in one platform – call handling, customer details and history records, eliminating the grunt work.

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CRM Integration Features

Live Call Pop-up
Get caller insights instantly with live in-call screenpops that display your contacts profile and history whenever your customers call you.

Create New Contacts
Automatically create a new contact when a call is received from an unknown number and supplement the new contact profile easily while you are still in a call.

Automatic Call Journal
Automatic call logging makes manual data entry a thing of the past. Your call data will be synced to your CRM in real-time to help you keep track of every conversation.

A Complete PBX System

All the Telephony features
Call Routing, Call Forwarding, Call Pickup, Call Transfer, Call Waiting, Conference Rooms, etc.
Integrated Video Conferencing
Interact and Collaborate in Real-time. Not only large enterprises, SMEs also need face-to-face conversations to bring teams and customers closer together regardless of their locations.

Phonebooks
Group corporate contacts into several phonebooks and grant permissions to different departments separately.

Call Accounting
Custom Rates Applied to Outbound Calls and Analysis Report on Telecom Expenses.

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Contacts

Phone

00 (257) 79 66 89 44

Email

info@globaltelecom.bi

Address

Avenue Du Luxembourg, Numero 4

Working Hours

9:00 - 18:00